Click & Collect enables your customers to shop online 24/7, and get the items they want quickly, safely, and easily. Imagine never missing a delivery again, and being able to pick up your shopping at a time that’s suits you. Customers save on delivery fees and can ensure their parcel isn’t damaged in transit, which is so often the case with third party couriers or postal services.
How it Works
Once a customer has placed an order online or via phone, they’ll receive an email or SMS notification when their order is ready for collection from the nominated store or location. They’ll then be prompted to book a convenient collection time.
Works with Existing Systems
SocialQ’s platform does not require any integration with a retailer’s existing website. No third-party apps, no dev code, no impacting your current site map. We utilise QR technology, inventory, and stock in transit to provide a simple, entry-level integration for a seamless customer experience.
Customers can buy online 24/7 and pick up their purchase at a time that’s convenient for them.
The confidence of a quick and easy collection process, and knowing the store will have their order prepared for their arrival, means a customer no longer has to worry about being home to receive the delivery, or items being damaged in transit.
Why Retailers use Click & Collect
A win-win. Not only does Click & Collect elevate the customer experience, but retailers can save on delivery fees and make the most of quiet in-store periods by having staff fulfil orders.
Save time. Click & Collect allows shoppers to receive their order sooner than a third-party delivery service might be able to provide.
Deepen the relationship. For orders that are placed online and delivered by a third-party, there’s simply no customer interaction or face time with your brand. Click & Collect means you can control the entire customer experience, including an upsell opportunity at the collection point.
In the US, retailers offering Click & Collect on their websites saw more growth than their peers from the very early stages of the pandemic and beyond. As digital spending surged and logistics carriers were backlogged for weeks, Click & Collect became the clear alternative. U.S. retailers that offered Click & Collect options saw an increase in digital revenue over the holiday period by 49% on average YOY.