Behind statistics is a story. SocialQ’s Store Reporting software provides easy-to-understand reports and visuals, regarding trends and patterns, busy store times, customer orders and wait times, as well as staffing. It means that anyone, at any level in the business can analyse performance metrics and understand which of your stores, services, and staff are providing the most value to your bottom line.
Benefits of Store Reporting
How can you measure return on experience? Where are your staff and customers spending their time? How are you planning and building strategies that drive consumers to purchase? Previously, businesses had little understanding of time management, capacity, and efficiency.
When we understand people we understand attention, relevance, solutions and results. With SocialQ’s Store Reporting Software, you can assess the success of your customer experiences through revenue and conversions data, and make proactive decisions to automate your business and increase efficiency. This might look like:
Understanding Wait Times: how far in advance are customers booking appointments? How long are they waiting upon arrival? How can this be optimised and streamlined?
Managing Resources: what capacity do you have at a regional, store, and staff-member level? How can you minimise downtime and get the most out of your staff? Can you optimise pickup times from ten to 4 minutes?
SocialQ's Store Reporting
What can be measured can be managed.
Peak shopping periods, stock handling times, Click & Collect/BOPIS wait times, and comparative reporting between stores, regions, or even on a global level.
SocialQ’s Store Reporting platform provides retail businesses with insights into team performance and customer experiences, allowing you to better manage your business.