A Virtual Queue allows customers to simply and easily book a service or payment time slot ahead of time. If they’ve just arrived to a retailer or venue that’s at capacity, reserving a place in a Virtual Queue allows a customer to browse the store, or grab some food while they wait. In the past a physical queue meant customers were frustratingly tied to a location for unknown times, whereas a Virtual Queue holds their spot without requiring them to actually line up.
How does a Virtual Queue Work?
With SocialQ, customers can simply join a Virtual Queue on their phone, rather than lining up and standing around waiting when a store is at capacity. They’ll receive a SMS notification when it’s their time to pay or speak with a staff member.
Why Virtual Queues?
Let’s be real, no one likes waiting in line. Shoppers have other, better things to do - and businesses shouldn’t be managing frustrated customers or losing potential ones. A Virtual Queue provides a positive waiting experience, giving back time to both of you.
Virtual Queueing is something you might have done before: perhaps you’ve bought tickets online or been in a ballot; maybe you’ve been on hold waiting for customer support; maybe you’ve received a text when your spot at a bar was ready. Today people not only expect this level of customer experience, but they demand it.
Virtual Queueing provides retailers with the opportunity to elevate the customer experience and drive revenue, while supporting staff resources and stress levels.
With Virtual Queuing, you can:
- Eliminate long lines which may deter potential customers
- Increase basket size through in-store material or increased browsing time
- Collect customer data including emails for future marketing