Yesterday you can’t predict when customers are coming into your store, and struggle to maintain busy periods with staffing, locating/packing orders, and finalising the sale.
Driven by data, focused on customer intimacy, in the pursuit of business outcomes.
Driven by data, focused on customer intimacy, in the pursuit of business outcomes.
We are obsessed with customer experience, in fact, we like to call it customer intimacy.
Having worked in retail technology for 30 years, we know this space better than anyone.
The COVID-19 Pandemic hit everyone hard. As business owners, our retail music-streaming company, storePlay fell silent overnight. And as consumers, we experienced in new and frustrating ways the pain of lining up, of waiting for deliveries, of appointment delays.
As retail emerges from the depths of COVID-19, we’re now witnessing a new consumer, with changed behavioural patterns: we all expect better. We want to order everything online, to have it delivered instantly, and to conduct our work meetings and doctor appointments online. How can businesses keep up?
They have no choice but to keep up.
We developed SocialQ’s platform as a response: a consumer led platform merging BOPIS/Click & Collect, Click & Delivery, Virtual Queuing and Appointment Booking to drive brand relevance, customer loyalty, and growth.
Our platform is agile and always improving. If you’ve got ideas, we want to try them. We’re constantly pivoting and wondering how data can make business better.